Social media monitoring

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With Social Defender, you possess multiple options allowing you to effectively control your social media presence. Increase your responsiveness, create a voice for your brand, realize important issues, assign jobs to your team, outsource social media if you wish, and present your findings using key analytics.

Who? What? When? Where? Why?... It's covered.

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Do you offer a free trial or a demo?
We sure do.
Even better, we have a free version of Social Defender available.

How long does the free version last? 
You may have access to the free version indefinitely and still have the ability to take your account to the next level whenever you see fit.

How fast is it to set up?
Once you complete registration, you may immediately start tracking your topics. We're a web based platform, which means there's no software to download and install. You can access your account from anywhere you have an internet connection and a web browser.

How often do you update the software or release new products?
We perform rolling updates to our software approximately every two weeks. Major feature enhancements and additions take place about every two months. We announce new features via email to our users, as well as on our platform blog and through our regular email newsletter.

What industries can make the best use of Social Defender?
Our customers range from small consulting and start-up businesses to Fortune 100 companies and communication agencies of all sizes, in both B2B and B2C. We've got customers in just about every industry you can imagine, from tech to publishing, finance, medicine, entertainment, and tourism. We also serve a number of non-profit, association, and education clients as well. With the pervasive and growing role that the web plays in businesses of all kinds, industries of all sizes and types benefit from social media monitoring and the insights it brings.

Does Social Defender have access to my account?  What about my assigned team members?
Social Defender has the ability to search your account for specified keywords.  Social Defender itself does not make any automated changes to your social media accounts. 

Team members you assign will only have the ability to modify, add or delete posts and comments.  Those selected as team members will not have the ability to take over your social accounts or lock you out. They will not access to any passwords pertaining to any of your brand’s social media accounts.